Healthways Fitness Your Way™ PROGRAM AGREEMENT
This Program Agreement
(the “Agreement”) describes the terms and conditions for American Healthways
Services, LLC, a Delaware limited liability company, (“We” or “Healthways”) to
provide you (“You”, “Your” or “Member”) with access to the Program provided by Healthways
(the “Program”). You and Healthways may be referred to below, individually, as
a “Party” and, collectively, as the “Parties”.
1) Your Agreement to
Purchase the Program By clicking the “I accept” button at the end of this Agreement You
agree to purchase from a basic fitness membership in the Program
pursuant to the terms of this Agreement and to fully perform Your
responsibilities under this Agreement.
We will do.
We have arranged a national
network of fitness centers and gyms that participate in the Program, and a
network of participating providers who offer discounted complementary and
alternative medicine (CAM)1 services, including but not limited to chiropractic,
acupuncture, massage/body work, holistic physicians, exercise/movement
specialists, yoga therapists, mind-body specialties,
nutritionists, dieticians, and relaxation techniques. The Program is only available to You if You are 18 years of age or older.
Upon Your payment of the fees for the Program You will have access
to a basic membership at one or more of the fitness centers and gyms available
through the Program for no additional charge, as well as access to the
Fitness centers and gyms available through the Program may charge you directly
for services not covered under a basic fitness membership. For example, You may
be charged for personal training, group training and classes, towels,
beverages, pool and sauna access, childcare, and other products and services not covered by the basic fitness membership.
We will give You a Program membership
card for You to access the available fitness centers and gyms as well as
participating CAM1 providers. Upon completion of the enrollment
process, You may print a temporary membership
card. A permanent card will be mailed to
Replacement membership cards will be available, but there may be an
additional fee for replacement cards.
We will provide customer service for the Program. Customer service
will be available by calling a toll-free telephone number. Program information will also be available in
printed materials and on the website for the Program.
e) Healthways reserves the
right to, and control of, the use of its name, symbols, trademarks and service
marks presently existing or later established.
You shall not use the Healthways’ name, symbols, trademarks or service
marks without the prior written consent of Healthways, and shall cease any such
usage immediately upon request.
f) Except as expressly set
forth in this Agreement, Healthways does not warrant that the any website or
any services provided under this Agreement will meet Your requirements or that
the operation of the websites prepared by or for Healthways will be
uninterrupted or error free.
g) You agree that we may provide information describing Your participation in and use of the Program to a third party for the administration of incentive programs, research and to increase your awareness of additional available programs.
1 The CAM discount arrangements are solely between Healthways and the applicable CAM providers and neither the CAM services nor the providers have been evaluated or endorsed by the Plans. Inclusion of the discounts in the Fitness Your Way Program does not mean that the services are covered under the Plans or that the providers participate in the Plans’ networks. You must purchase a fitness membership
in order to receive access to complementary and alternative medicine discounts. Complementary and
alternative medicine discounts may not be available at all Blue Cross and/or Blue Shield Companies.
You will do.
You will purchase from Healthways a membership in the Program for
a minimum of three (3) months’ participation in the Program. You or Healthways may terminate Your membership in the Program at any time after the first
three (3) month period. A termination
will be effective up to sixty (60) days after we receive Your
termination request. You must call our customer service center in order to cancel your fitness membership. If more than one person is enrolled from your household, each person must call individually to cancel. We are unable to accept cancellations from spouses or others on your behalf.
You will complete the enrollment process and pay the
current fees for membership in the Program.
You acknowledge that the current fees for membership in the Program are
a $25 enrollment fee and monthly access fees of $25 plus applicable taxes. Healthways may change the fees for the
Program from time to time. We will not
change Your fees without giving you at least thirty
(30) days prior notice of the change.
You will directly pay fitness centers and gyms available through the
Program for products and services that You purchase
that are not covered by a basic fitness membership.
You agree that Your enrollment fee and
monthly access fees will be paid by pre-approved credit card or by
"automatic" withdrawals from an account You maintain in a financial
institution pursuant to this Agreement.
You authorize Healthways or its designee to make such automatic
withdrawals from your account. Subject
to change, drafts (payments) are made on or about the day of the month that you
enrolled. If You
change financial institutions, You will provide Healthways all
information needed for the replacement automatic withdrawal at least ten (10)
days before the effective date of the change.
Any payment that remains unpaid for twenty one (21) days shall
entitle Healthways to terminate Your membership. If You pay Your fees
by an electronic funds transfer arrangement, the closing of your account,
insufficient funds, or any other action which prevents the automatic charge for
Your fees will be a material breach of this Agreement. You agree to pay
reasonable attorney fees, legal expenses, and other lawful collection costs and
expenses of collection incurred after a breach of this Agreement.
YOUR RIGHT TO CANCEL WITHIN THREE (3) BUSINESS DAYS: YOU MAY CANCEL THIS AGREEMENT WITHIN THREE (3) BUSINESS DAYS OF ENROLLMENT BY CALLING CUSTOMER SUPPORT AT 1-888-242-2060, MONDAY THROUGH FRIDAY, 8 A.M. – 9 P.M. IN ALL CONTINENTAL U.S. TIME ZONES BEFORE CLOSE OF BUSINESS ON THE THIRD BUSINESS DAY AFTER YOUR ENROLLMENT IN THE PROGRAM. WE WILL PROVIDE A FULL REFUND FOR CANCELLATIONS RECEIVED WITHIN THREE (3) BUSINESS DAYS OF ENROLLMENT.
You agree that we may provide information describing Your participation in and use of the Program to a third party for the administration of incentive programs.
You acknowledge the strenuous nature of the fitness aspect of the
Program and the risks associated with Your participation in the Program,
including, but not limited to, risks of physical injury, abnormal blood
pressure, heart attack and death; and risks associated with the negligence of a
participating fitness center or gym or any other organization participating or
involved in providing or promoting any classes, functions, programs, testing,
or other activities that You participate in at a participating fitness center
or gym (including the owners, officers, directors, employees, and
representatives of any of the foregoing).
You expressly assume all risk for Your health and well-being and
expressly assume the risks associated with participating in the Program,
including, but not limited to, the negligence of Healthways and its
subsidiaries, a participating fitness center or gym, a participating provider,
and any other organization participating or involved in providing or promoting
any classes, functions, programs, testing, or other activities that You
participate in as part of the Program (including the owners, officers,
directors, employees, and representatives of the foregoing). You hereby
release, waive, discharge and covenant not to sue a participating fitness
center or gym, Healthways and its subsidiaries, and any other organization
providing or promoting classes, functions, programs, testing, or other
activities that You participate in at a participating fitness center or gym or
as part of the Program (including the owners, officers, directors, employees,
and representatives of any of the foregoing) at any time hereafter, from any
and all demands, liabilities, losses, or damages (including death or damage to
property) caused or alleged to be caused in whole or in part by the negligence of
any of the foregoing people or entities.
You acknowledge and agree that each of the fitness centers and
gyms participating in the Program operate under rules and regulations
established for the safety, comfort and protection of members or other patrons,
and that You will abide by and be bound by all posted rules and regulations, as
well as by rules and regulations subsequently approved and posted or published
by the fitness centers and gyms participating in the Program, and that the
regulations of the fitness centers and gyms participating in the Program, in
effect from time-to-time, are incorporated into this Agreement by reference and
made a part hereof. Facilities, equipment, amenities, hours, service,
regulations, and policies are subject to change, without prior notice, at the
sole discretion of the fitness centers and gyms participating in the Program,
and You accept such reasonable changes as a condition
4) Assignment. you
may not assign this Agreement to a third party without the express written
approval of a duly authorized representative of Healthways, and any such
attempted assignment shall be void.
5) Amendment. This
Agreement may be amended at any time during the term of the Agreement by mutual
consent in writing of duly authorized representatives of the Parties. In
addition, Healthways reserves the right to amend this Agreement at any time, including but not limited to making changes to the terms, conditions, and notices under which the Program is offered. Please periodically review this Agreement as posted in your Program online account because Your continued use of the Program will mean that You
accept those changes.
Law. The validity of this Agreement and of any of its terms and provisions,
as well as the rights and duties of the Parties hereunder, shall be interpreted
and enforced pursuant to and in accordance with the laws of the State of Tennessee.
7) Disclaimer of
Warranties. EXCEPT AS EXPRESSLY PROVIDED ABOVE, HEALTHWAYS PROVIDES THE PROGRAM
ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.
HEALTHWAYS EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE AND ANY
IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE OR COURSE OF DEALING.
MOREOVER, HEALTHWAYS MAKES NO WARRANTY OF ANY KIND AS TO THE RESULTS THAT MAY
BE OBTAINED FROM USE OF THE PROGRAM, OR AS TO THE ACCURACY, COMPLETENESS OR
RELIABILITY OF ANY INFORMATION OR MATERIAL PROVIDED BY OR THROUGH THE PROGRAM.